0871 FAQ - Help and Support |
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| 1. Can you reach an 0871 number from abroad? |
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| All our 0871 numbers can be reached from abroad as normal by dialling +44 xxx xxx xxxx. Please note that some smaller international telecom providers do not support calls to UK non-geographical numbers. |
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| 2. Can I cancel my number anytime? |
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| Yes. All our 0871 numbers are free to cancel at any time. We do not impose a minimum contract and there is no cost to cancel. |
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| 3. Can I reserve an 0871 now and tell you my diversion number later? |
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| Yes. You can order / reserve your 0871 number now and tell us the number you want to divert it to later if you're setting up a new phone line and / or don't know your termination number yet. |
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| 4. Can 0871 be used for a fax machine or is it for telephone calls only? |
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| All our 0871 numbers can be used for both voice and/or data calls (i.e. fax or telephone). |
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| 5. Is the number mine for life / Is there a Minimum Usage Requirement? |
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| You can keep an 0871 number for as long as you require it, providing it is used. Minimum Usage Requirement for all our numbers is 3 minutes per month after the initial 60 days of operation. This requirement is applicable to all numbers except: Numbers with Unlimited Re-Diversion service, 08 Fax to Email numbers and 03 or 0800 numbers which are not on Call Plan 1 tariff. If you no longer wish to use it just let us know so we can amend our records. Numbers in breach of Minimum Usage Requirement will be subject to £4.95 Low Usage fee as detailed in our Price List and our contract Terms and Conditions. You can also cancel your number at any time from your online account control panel as we do not have any minimum contract terms. |
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| 6. Can I choose a memorable 0871 number. |
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| Yes, we have thousands of memorable 0871 numbers, located under special 0871 number category (suitable for TV advertising). |
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| 7. Do I need a new telephone line installation? |
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| No. There are no additional equipment costs involved in operating the 0871 numbers supplied by us. You can use your existing telephone line. |
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| 8. Will our old numbers still work? |
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| Yes, your current/existing telephone numbers will work just as before. Our service will not modify or affect your existing phone services in any way. |
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| 9. How long before my 0871 number is active? |
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| All 0871 numbers are activated instantly after you place an order and after your account details are verified. We also process all advanced service requests received on the same day. However, if we receive unusually high numbers of orders, it could take up to 24-48 hours for your advanced service order to be processed. We do not advise that you print any advertising / promotion / stationery material until your number is fully setup and active. |
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| 10. Do you provide telephone support? |
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| We only provide email support. Our strategy is to keep costs at a minimum so you can enjoy provision of the cheapest 0871 numbers in the UK. All emails are answered immediately or on the same business day. We have a team of people dedicated to answering your questions 24/7, day and night, including weekends and Bank Holidays. |
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| 11. How do I buy an 0871 number? |
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| Our website online ordering process is simple, quick and very easy to use and you can also browse a selection of 0871 numbers. Simply visit our 0871 Home Page. |
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| 12. How many 0871's can I buy? |
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| We do not impose any limits. However, if ordering more than 50 numbers please contact any member of our staff. |
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| 13. How much are 0871 numbers to call? |
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| We do not control the cost of calls to 08 numbers, but generally the cost of call to an 0871 number is from 0p to 13p per minute, plus the access charge, which will vary depending on the callers phone company. |
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| 14. Are there any charges for using your advanced and basic services. |
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| All our extra services are provided as optional. To have your 0871 number forwarding calls directly to landline or mobile you would not need any of them. However, if your organisation needs to take thousands of calls per day, you may want to consider some of our extra services, like queuing systems, custom diversions and re-diversions or Voicemail. Charges for our advanced and basic services depend on your exact requirements. Please contact us for further information. |
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| 15. Do I pay to receive calls on 0871 number? |
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| With our 0871 numbers there is no cost to you for forwarding calls to any UK landline. All the cost involved is on the caller's side - they pay a fixed rate tariff for calling you from anywhere in the UK, which is around 10p per minute from a BT landline. |
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| 16. Can you divert an 0871 number to my mobile phone? |
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| Yes. We offer 0871 Diversion to Mobile numbers or international destinations as part of our advanced services program.
We can provide 0871 call forwarding to T-Mobile, Orange, Vodafone, Three, O2, Virgin and all other UK Mobile networks and you can choose between Pay as You Go and Pay Monthly price plans. Please contact us for further information. |
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| 17. How much do 0871 numbers cost to setup? |
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| 0871 number setup cost starts from £9.95 (limited time special offer) and includes divert of calls to any UK landline or mobile. Line rental is free and there are no incoming call charges for forwarding calls to any UK landline or any other numbers starting with 01 or 02. Charges for our optional advanced and basic services depend on your exact requirements. |
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| 18. What is an 0871 number? |
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| An 0871 number is a non geographic service number. This means that the caller pays up to 13p/min, plus the access charge, which is an additional service charge and will vary depending on the caller phone company. You, as the 0871 number holder, do not pay anything to receive the call while your 0871 is forwarding calls to your landline. We recommend 0871 numbers for advertising, marketing or sales lines. For after sales and complaints lines we recommend 03 and 0800 numbers. |
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