0845 FAQ - Help and Support |
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| 1. Can you reach an 0845 number from abroad? |
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| All our 0845 numbers can be reached from abroad as normal by dialling +44 xxx xxx xxxx. Please note that some smaller international telecom providers do not support calls to UK non-geographical numbers. |
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| 2. Can I cancel my number anytime? |
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| Yes. All our 0845 numbers are free to cancel at any time. We do not impose a minimum contract and there is no cost to cancel. |
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| 3. Can I reserve an 0845 now and tell you my diversion number later? |
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| Yes. You can order / reserve your 0845 number now and tell us the number you want to divert it to later if you're setting up a new phone line and / or don't know your termination number yet. |
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| 4. Can 0845 be used for a fax machine or is it for telephone calls only? |
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| All our 0845 numbers can be used for both voice and/or data calls (i.e. fax or telephone). |
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| 5. Is the number mine for life / Is there a Minimum Usage Requirement? |
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| You can keep an 0845 number for as long as you require it, providing it is used. Minimum Usage Requirement for all our numbers is 3 minutes per month after the initial 60 days of operation. This requirement is applicable to all numbers except: Numbers with Unlimited Re-Diversion service, 08 Fax to Email numbers and 03 or 0800 numbers which are not on Call Plan 1 tariff. If you no longer wish to use it just let us know so we can amend our records. Numbers in breach of Minimum Usage Requirement will be subject to £4.95 Low Usage fee as detailed in our Price List and our contract Terms and Conditions. You can also cancel your number at any time from your online account control panel as we do not have any minimum contract terms. |
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| 6. Can I choose a memorable 0845 number. |
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| Yes, we have thousands of memorable 0845 numbers, located under special 0845 number category (suitable for TV advertising). |
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| 7. Do I need a new telephone line installation? |
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| No. There are no additional equipment costs involved in operating the 0845 numbers supplied by us. You can use your existing telephone line. |
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| 8. Will our old numbers still work? |
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| Yes, your current/existing telephone numbers will work just as before. Our service will not modify or affect your existing phone services in any way. |
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| 9. How long before my 0845 number is active? |
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| All 0845 numbers are activated instantly after you place an order and after your account details are verified. We also process all advanced service requests received on the same day. However, if we receive unusually high numbers of orders, it could take up to 24-48 hours for your advanced service order to be processed. We do not advise that you print any advertising / promotion / stationery material until your number is fully setup and active. |
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| 10. Do you provide telephone support? |
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| We only provide email support. Our strategy is to keep costs at a minimum so you can enjoy provision of the cheapest 0845 numbers in the UK. All emails are answered immediately or on the same business day. We have a team of people dedicated to answering your questions 24/7, day and night, including weekends and Bank Holidays. |
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| 11. How do I buy an 0845 number? |
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| Our website online ordering process is simple, quick and very easy to use and you can also browse a selection of 0845 numbers. Simply visit our 0845 Home Page. |
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| 12. How many 0845's can I buy? |
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| We do not impose any limits. However, if ordering more than 50 numbers please contact any member of our staff. |
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| 13. How much are 0845 numbers to call? |
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| We do not control the cost of calls to 08 numbers, but generally calls to our 0845 numbers from landlines with inclusive minutes are free. Without inclusive minutes calls could cost from 0p to 7p per minute, plus the access charge, which will vary depending on the callers phone company. |
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| 14. Are there any charges for using your advanced and basic services. |
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| All our extra services are provided as optional. To have your 0845 number forwarding calls directly to landline or mobile you would not need any of them. However, if your organisation needs to take thousands of calls per day, you may want to consider some of our extra services, like queuing systems, custom diversions and re-diversions or Voicemail. Charges for our advanced and basic services depend on your exact requirements. Please contact us for further information. |
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| 15. Do I pay for calls to 0845 number? |
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| With our 0845 numbers there is no cost to you for receiving calls while your 0845 is forwarding calls to any landline number or any other number starting with 01 or 02. Other providers, such as BT, charge 4p per minute for receiving calls. We don't. And the good news for your callers is that most UK telecom companies provide free calls to 0845 numbers, so now everyone with inclusive call plans can call your 0845 number for free. |
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| 16. How much do 0845 numbers cost to setup? |
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| 0845 number setup cost starts from £9.95 (limited time special offer) and includes divert of calls to any UK landline or mobile. Line rental is free and there are no incoming call charges for forwarding calls to any UK landline or any other numbers starting with 01 or 02. Charges for our optional advanced and basic services depend on your exact requirements and are mostly priced as a one-off fee. |
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| 17. Can you divert an 0845 number to my mobile phone? |
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| Yes. We offer 0845 Diversion to Mobile numbers or international destinations as part of our advanced services program.
We can provide 0845 call forwarding to T-Mobile, Orange, Vodafone, Three, O2, Virgin and all other UK Mobile networks and you can choose between Pay as You Go and Pay Monthly price plans. Please contact us for further information. |
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| 18. What is an 0845 number? |
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| An 0845 number is a local call number. In January 2009 BT reduced cost of calling 0845 numbers to zero, so 0845 numbers are now free to call from most BT landlines with inclusive minutes. You, as the 0845 number holder also do not pay anything to receive the call while your 0845 is forwarding calls to your landline. We recommend 0845 numbers for advertising, marketing and sales lines. For after sales and complaints lines we recommend 03 and 0800 numbers. |
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